Keep calm and get in contact with customer service. Write an email to the support team at or go here and use the Contact Us button. We are always happy to hear from you and help solve any problems you may be experiencing. For a quick fix we also recommend that you check whether your phone is connected to the internet, and that you try to close and reopen the app to see if it works again.
Do not panic - your data is safe and we will help you find the problem!